Privacy Policy
Last updated: 11 November 2026
About this policy
This policy explains how Sum & Story Pty Ltd ("we", "us") collects, uses and protects personal information you share with us through www.sumandstory.com.au. Protecting your privacy matters to us. We only use your information as this policy describes.
What we collect
When you use our website, we may collect:
your name, email address, phone number and business name, when you fill in our contact form
anything you choose to tell us in your message
general information about your visit, such as the pages you view, how long you stay and the type of device and browser you use (see "Cookies and analytics" below)
You don't have to give us your personal information. You can browse our website without telling us who you are. If you contact us without giving your details, we may not be able to respond.
How we use it
We use your information to:
respond to your enquiry and talk with you about our services
understand how people use our website, so we can improve it
keep records of our communications with you
We will never sell, rent or trade your personal information.
Cookies and analytics
Cookies are small files stored on your device when you visit a website. Our website uses cookies to make it work properly and, through Google Analytics, to understand how visitors use the site. This information is grouped together and doesn't identify you personally.
You can set your browser to block or delete cookies. Some parts of our website may not work as well if you do.
Who we share it with
We use trusted providers to run our website, including:
Squarespace to host our website and forms
Google Analytics to measure website traffic
These providers only use your information to provide their services to us. Some of them store data outside Australia, mainly in the United States.
We only share your information with anyone else if you agree, or if the law requires it.
Keeping your information secure
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. These include secure systems, password management and limiting access to the people who need it. We delete or de-identify information we no longer need.
Links to other websites
Our website may link to other websites, such as the ATO or the Tax Practitioners Board. We aren't responsible for how those websites handle your information. Please check their privacy policies.
Accessing or correcting your information
You can ask what personal information we hold about you, or ask us to correct or delete it. Email enquiries@sumandstory.com.au and we'll respond within 30 days.
Questions or concerns
If you have a question or concern about privacy, please contact:
Sum & Story Pty Ltd
We'll acknowledge your concern within 2 business days and aim to resolve it within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.